ING Direct Australia Online Banking Login

ING Direct Australia is an Australian direct bank established in 1999. It is a wholly owned subsidiary of ING Group. The bank provides mortgage, lending, savings and other related financial services to both retail and commercial customers. It serves its customers through retail offices, telephone banking and online banking. The bank is headquartered in Sydney, New South Wales, Australia.

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ING Direct Australia offers online banking to give you the flexibility of managing your accounts with up-to-date information at your fingertips. This service eases how you make your financial decisions. Any customer with a checking or savings account in the bank and a stable internet connection can consider the guide below to enroll, login and reset forgotten password to access personal online banking service.


If you have valid online banking credentials, follow the following steps to access your online banking account:

Step 1 – Open this link to access the bank website

Step 2 – In homepage, click Login link

Step 3 – Enter your Client Number and Access Code then click Login

After verification of your details, you will be able to access the online banking service.


If you have forgotten your ING Direct Australia login credentials, consider the steps below on how to retrieve them:

Reset Forgotten Password

Step 1 – In the login page, click Forgotten your Access Code link

Step 2 – Enter your Client number and date of birth then click Submit

Once your details are approved, you will be prompted to answer your set security questions and thereafter set a new password.

Retrieve Forgotten Username

Step 1 – In the login page, kindly click Request your Client Number

Step 2 – Fill in the requested fields then click Submit

Your Client number will be emailed to you after your details are validated.


ING Direct Australia offers equal services to its customers. Any customer with a checking or a savings account in the bank can easily enroll in the service. For enrollment purposes, kindly visit any bank branch near your or contact the bank customer care at +61-2-9028-4077. You will be notified through a welcome email once your account is set up.


Online banking users at ING Direct Australia can access the following services:

  • View account balances
  • Transfer funds
  • Apply for mortgages
  • Make loan repayments
  • View account eStatements
  • Pay bills

Federal Holiday Schedule for 2023 & 2024

These are the federal holidays of which the Federal Reserve Bank is closed.
ING Direct Australia and other financial institutes are closed on the same holidays.

Holiday 2023 2024
New Year's Day January 2 January 1
Martin Luther King Day January 16 January 15
Presidents Day February 20 February 19
Memorial Day May 29 May 27
Juneteenth Independence Day June 19 June 19
Independence Day July 4 July 4
Labor Day September 4 September 2
Columbus Day October 9 October 14
Veterans Day November 10 November 11
Thanksgiving Day November 23 November 28
Christmas Day December 25 December 25

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