CWLP (City Water, Light & Power) Online Bill Pay Login

CWLP utility company provides water and electricity to the City of Springfield. CWLP has funded a lot of money towards renewable energy programs to help customers use energy efficiently. The company operates four boilers fired by coal to provide electricity while Lake Springfield provides water to more than one hundred and fifty thousand residents. The four boilers use modern technology to reduce pollution of the environment by use of gas filters. CWLP is the first utility company in the United States to use flue gas desulfurization technology.

CWLP has an excellent customer support to help customers in need. The Customer Service Office of CWLP is responsible for all customer activities such as meter reading, sign-ups, bill payments, billing and changes in address. Customers can also check both electric and water rates online. CWLP has a Senior Citizen Discount Program whereby the eligible customers are given a ten percent discount on their bills.

HOW TO LOGIN

Step 1 – Click here  to open the website in a new window and you will see the login fields on the left side of the screen.

Step 2 – Enter your email address, your password in the login fields and then click on “Sign In” button.

You should be able to access your CWLP account if you entered login details correctly.

RESET/FORGOTTEN PASSWORD

Step 1 – if you forget your password click on “Forgot Password” button on the left side of the screen.

Step 2 – Enter your email address and then click on “Recover Password” button.

If you want to change your password, enter your details in the fields marked with an asterisk and then click “change”.

Recover username

Step 2 – Enter your customer number and then click on “Recover username” button on the bottom of the screen.

You will see your username on the screen if you entered your customer number correctly.

HOW TO PAY BILL

Step 1 – Click on “I want To” button and the click “Manage my account”.

Step 2 – Click “Quick Pay” box to pay your bill without registering on the left hand of the screen.

Step 3 – Select either “credit”, “debit” or “eCheck” circles, and then select your preferred type of card (Visa, American Express, Master Card or Discover).

Step 4 – Enter your card number, your security code, the expiry date, the expiry month and name on the card.

Step 5 – Enter your customer number, your account number, the amount you want to pay and then click on “Send Money” button at the bottom of the screen.

Make sure your details are entered correctly to avoid problems. Note the fee charged for using your credit card and checks as well as the new regulations at the bottom of the screen. You should successful pay your bill once you click send money. Payment processing will take some time before reflecting on your CWLP account.

Login Instructions for Other Utilities Companies (See all)

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