SmartBank Online Banking Login

SmartBank was founded in 2006 by Bill Caroll and Billy Caroll. It has 12 branches in East Tennessee and the Florida Panhandle. It is a privately owned bank with headquarters in Pigeon Forge, Tennessee.

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SmartBank offers its customers organized, fast, safe, secure and convenient online banking service. The online banking system allows you to manage your account anytime, anywhere. If you have an account with SmartBank you are eligible to enroll in online banking platform. Below is a simple guide to help you enroll, login and reset forgotten password.


If you already registered to the online banking platform, please consider the below guide on how to log in.

Step 1 – Open this link to access the institution website

Step 2 – Click Sign In link to access login page


Step 3 – Enter your Username then click Sign On button


Step 4 – Click Continue with Security Code button


Step 5 – Choose the convenient way to receive your security code then click Continue.


Enter the security code you have received then enter your password. You will then be redirected to your account page online.


If you forget your password, do not worry. SmartBank online banking system allows you to self-reset your forgotten password online.  See the guide below for help

Step 1 – In the login page, click ‘Reset your password’ link


Step 2 – Enter your Username, Social Security number or Tax ID number and your account number then click Continue.


If the details you have provided matches those in the file, a temporary password will be emailed to you. Use it to log in and set a new password.


If you have a checking or savings account with the bank, you are eligible to enjoy the online banking services. Consider the guide below to help you enroll in the online banking.

Step 1 – In the homepage, please click Enroll here link


Step 2 – Select your account type by clicking Personal Enrollment button.


Step 3 – Fill in all the fields correctly and select your account type then click Continue enrollment.


The online banking system will use the details you have provided to verify your information. Once processed you will receive a welcome email to alert you that your enrollment was a success.


SmartBank online banking service allows you to:

  • Transfer funds from one account to another
  • Get all bank statements
  • View account balance and transaction history
  • Pay bills online
  • Access and manage your account

Federal Holiday Schedule for 2023 & 2024

These are the federal holidays of which the Federal Reserve Bank is closed.
SmartBank and other financial institutes are closed on the same holidays.

Holiday 2023 2024
New Year's Day January 2 January 1
Martin Luther King Day January 16 January 15
Presidents Day February 20 February 19
Memorial Day May 29 May 27
Juneteenth Independence Day June 19 June 19
Independence Day July 4 July 4
Labor Day September 4 September 2
Columbus Day October 9 October 14
Veterans Day November 10 November 11
Thanksgiving Day November 23 November 28
Christmas Day December 25 December 25

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