El Paso Electric (EPE) was founded in 1901 and the headquarters is based in El Paso, Texas. El Paso Electric generates and distributes electricity in Southern New Mexico and west Texas. El Paso Electric has a capacity generating around 2000 megawatts. Currently, the company supplies electricity to commercial, residential, public authority, industrial and wholesale customers. In terms of regions of operations, El Paso covers over 10,000 square miles between Hatch (Mexico) and Van Horn (Texas). Due to this expansive region, it serves a community of about 400,000 customers.
- Website: https://www.epelectric.com/
- Mobile App: Android | iPhone
- Telephone Number: 1-800-592-1634
- Headquartered In: Texas
- Founded: 1901 (119 years ago)
- Company's Rating:
El Paso Electric has over 600 employees to aid in the provision of customer services. The company has five major substations that generate approximately 2000 megawatts. However, most of the power is generated from Palo Verde Nuclear station. El Paso Electric has signed agreements with other utility companies such as Colorado Solar Inc to build solar power facilities.
El Paso launched a MobilePay application that customers can use to pay their bills and other electricity services. MobilePay also allows customers to view their payment history and account balance to know how much to pay. The app is available in the Apps Store and Google Play for free. This supplements the ZapLink kiosks, which also provides a 24-hour system for payments but these kiosks do not have outage and interaction services provided by the mobile apps. The EPE website enables users and visitors access the latest news as well as support team services.
HOW TO LOGIN
Step 1 – Click here to open the website in a new window and then click “Customer Login” button located at the upper right-side of the screen.
Step 2 – Enter your User name, your password and then click “Log In” button.
You should be able to log in without problems if your details are correct. Note that you can click on “Save User ID” Checkbox if you are using a personal computer. Clicking on the checkbox will help you to automatically sign in whenever you visit the website. Do not click on the checkbox if using shared or public computers.
Step 1– Click “Forgot login credentials” in you have forgotten your username or password.
Step 2 – Enter your account number, your last name or business name, enter the last four digits of ID used, enter your zip code and finally click the “Next” button.
Make sure your credentials are entered correctly to avoid problems. If your credentials are correct you will be redirected to a new page to change your password.
HOW TO PAY YOUR BILL
Step 1 – Click “Customer Service” on the bottom of the El Paso Electric website. (Choose either Residential or business)
Step 2 – Click “Bill Payment Options” on the left side of the screen.
There are different methods to pay your bill. You can pay bill with a credit/debit card, pay by mail, pay through EPE MobilePay, pay by El Paso Electric e-bill or pay in person in authorized agents. You can also use One-Time Payment option to pay your bill. Note that it may take some time processing your bill payment and same reflecting on your account.