First Citizens Bank Online Banking Login

First-Citizens Bank is a North Carolina state-chartered commercial bank, whose headquarter is in Raleigh, North Carolina. First Citizens Bank was initially known as the Bank of Smithfield when it began operations in 1898.

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Online banking from First Citizens Bank gives you instant access to your finances, whenever you need it. Online banking offers simple and secure banking at your convenience. First Citizens Bank online portal is ideal for you if your daily schedule does not give you enough time to carryout your banking during the normal banking hours. The guide here will show you the steps First Citizens Bank customers follow to login, reset forgotten password and enroll for the online banking service.


If you are an active online banking customer in First Citizens Bank, please follow these steps to log in:

Step 1- Use this link to access First Citizens Bank website

Step 1- In the homepage, enter your Customer ID in the highlighted field and click LOG IN in the Personal Online Banking section


Step 2- Please answer your security challenge in the shown field, then click Continue to proceed to password-entry page


The bank upon approving the credentials you provided, it will allow you enter your password before accessing your online banking account.


If you can’t recall your online banking credentials, follow these steps to recover them.

Recover Customer ID

Step 1- In the homepage, click the shown Forgot ID link in the Personal Online Banking section


Step 2- Enter your Current Password, Confirm Password , 


The bank will allow you to reset your Customer ID after approving the credentials you provided.

Reset Forgotten Password

Step 1- In the homepage, click on the shown Forgot Password link


Step 2- Enter your Customer ID, 


Once the bank establishes your identity, it will allow you reset your password.


For you enroll in online banking, you must have an account in First Citizens Bank. Here are the enrollment steps:

Step 1- In the homepage, click on the Enroll in Personal Online Banking link shown here


Step 2- Please review the requirements, then click Enroll Now link shown below to proceed


Step 3- Fill in the requested information in the Identity Verification form, then click Continue


Upon establishing your identity, the bank will allow you proceed and complete the enrollment.


Online Banking features in First Citizens Bank include:

  • Online Bill Pay
  • Funds Transfer
  • Pay People with Popmoney®
  • Account Alerts
  • Access to account statements up to 16 months

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Federal Holiday Schedule for 2022 & 2023

These are the federal holidays of which the Federal Reserve Bank is closed.
First Citizens Bank and other financial institutes are closed on the same holidays.

Holiday 2022 2023
New Year's Day December 31 January 2
Martin Luther King Day January 17 January 16
Presidents Day February 21 February 20
Memorial Day May 30 May 29
Juneteenth Independence Day June 20 June 19
Independence Day July 4 July 4
Labor Day September 5 September 4
Columbus Day October 10 October 9
Veterans Day November 11 November 10
Thanksgiving Day November 24 November 23
Christmas Day December 26 December 25

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