City Utilities of Springfield (CU) is a utility owned by the community and has a service territory of approximately three hundred square miles. The company has been in business since the year 1945 and offers natural gas, electricity, water, public transportation and broadband services in southwestern Missouri. The operations of City Utilities are overseen by a board of directors that consists of local citizens. The company owns and maintains approximately one thousand and two hundred miles of natural gas and about one thousand and eight hundred miles of power lines.
- Website: https://www.cityutilities.net
- Mobile App: Android | iPhone
- Telephone Number: (417) 863-9000
- Headquartered In: Missouri
- Founded: 1945 (75 years ago)
- Company's Rating:
City Utilities serves more than 81,000 natural gas customers, about 80,000 water customers and more than 110,000 electric customers. The company has a bus system with about twenty-five street buses and five other buses for responses. It also has approximately seven hundred broadband contracts via the SpringNet Telecommunications. City Utilities has an excellent customer support with representatives who are responsive. You can report outages or ask for assistance online through the customer support on CU’s website. You will also find safety tips and tips on how to use energy and water efficiently to reduce your monthly bills.
City Utilities has provided you with a mobile app if you are searching for a fast and convenient way to pay your bill. The mobile app is available for free on Google Play and App Store. The mobile app has features that are useful to the customers.
HOW TO LOGIN
Step 1 – Click here to open the website in a new tab and then click “Account Login” which is located on the upper-right side of the screen.
Step 2 – Enter your username, the password for your account and then click on the “Login” button.
You shouldn’t have troubles logging in to your account if your details were entered correctly. If you are a new user, first register for an online account before you log in.
HOW TO RESET/FORGOTTEN PASSWORD
Step 1 – Click “Forgot Your Username?” if you can’t remember the username for your account.
Step 2 – Enter the email address that you provided during registration and then click on the “Send My Username” button.
Your username will be sent to the email address you provided if it is associated with your online account. Check your email to retrieve your username.
Step 1 – In case you have forgotten the current password for your account, click “Forgot Your Password?”
Step 2 – Enter your username you registered with and then click on the “Send My Password” button.
Your password will be sent to the email address associated with your online account after a short while. Check your email to see the password.
HOW TO PAY YOUR BILL
Step 1 – If you want to pay your bill online click “Pay Bill” which is located on the bottom-left of the screen. If must first log in to your online account before paying your bill online.
Note that you will find a number of ways to pay your bill. You can pay by phone, by mail, in person or use EZ pay. Choose the payment method that you prefer.