Durham Water & Sewer was founded in 1869 and provides utility services such as supplying water and wastewater disposal to the people living in North Carolina. Durham is also regarded as the City of Medicine or the Bull City. The main goal of the City of Durham is to provide services to the people and make Durham a great place to live.
- Website: https://durhamnc.gov
- Mobile App: Not Available
- Telephone Number: 919-560-1200
- Headquartered In: North Carolina
- Founded: 1869 (149 years ago)
- Company's Rating:
Durham coordinates Water Efficient Durham program to help people know the importance of using water wisely. The Water Efficient Durham program has helped people to lower their water bills. It has helped Durham avoid expansions of the water plants which is expensive. The online platform of Durham allows people to pay bills online and also has an excellent customer service to help the people. The Customer Billing Services (CBS) provides timely and accurate sewer and water services. The staff is responsible for handling inquiries, account billing, setting up new accounts, closing accounts and connecting or disconnecting services. Durham has an information network that provides details of events in the city. You can also get the current news about the city of Durham online if you are a visitor.
HOW TO LOGIN
Step 1 – Click here to open the website in a new window and then click “Sign In” button located at the upper-right side of the screen.
Step 2 – Enter your email address or your username, enter your password and then click “Sign In” button.
You should log into Durham Water & Sewer account if the login in details are correct. Note that once you click “Sign In” button, a pop-up window emerges with the login fields. Hence, you should allow pop-ups in your browser whenever you want to sign into your Durham Water & Sewer account. Another way to sign in without enabling pop-ups in your browser is right clicking on the “Sign In” button and then select open link in new tab or window. If you are using your personal computer you can click on “Keep Me Signed In” checkbox to automatically login whenever you visit the website. Do not click on the checkbox if you’re using a public computer.
Step 1 – In case you forget your password, click “Forgot Your Password?”
You must enter your username or email address before you can change your password. If the username or password exists in Durham Water & Sewer system, a message with instructions will be sent to your email. In case you do not receive an email, verify whether the username is correct.
HOW TO PAY BILL
Step 1 – Click on “Pay Utilities” located at the left side of the screen.
Step 2 – Select the utility that you want to pay your bill (Water, Progress Energy or gas).
Step 3 – Enter your account number and your customer ID and then click search.
Note that older bills are automatically paid first whenever you make any payments. If you have troubles paying your bill online you can call Durham Water & Sewer customer service office for assistance during the office hours.