Houston Water is under the Public Works and Engineering department. This department focuses on delivering of public services and it is responsible for providing water and sewer services. On a monthly basis, it distributes over 10 billion gallons of water. The service area covers the entire of Houston and the surrounding towns. In terms of population, Houston Water serves over two million residents. As a sustainability measure, recycling of sewer has been part of the adopted strategies. Every month, the department records over 8 billion gallons of recycled wastewater. This water is distributed for other utilizations, other than human and animal consumption. The fresh water comes from the storm water inlets, dams, and lakes, managed by this department.
- Website: https://www.houstonwaterbills.houstontx.gov/
- Mobile App: Not Available
- Telephone Number: +1 832-395-2511
- Headquartered In: Texas
- Company's Rating:
The City of Houston has an online platform that offers customer services and other services. Customers can report any issues concerning Houston Water and as well as seeking for assistance. The City of Houston has several mobile applications for different departments. The Houston Water has a mobile app that allows customers to pay bills as well as managing water usage by using a smartphone. This GPS-enabled app enables quick responses to emergencies. The online payment option is available for only registered customers. However, a quick pay option is also available for guests.
HOW TO LOGIN
Step 1 – Click here to open the website in a new window and you will see the login fields on the upper-right side of the screen.
Step 2 – Enter your Email ID and then your Password in their respective fields and then click on Login” button.
You should have logged in if your credentials were entered correctly. Note that you can click on “Remember me” checkbox to automatically log in whenever you visit the website. Uncheck if you are using a public or shared computer to prevent strangers from accessing your account. New users can click the “Register a new account” and then follow instructions to create an account.
HOW TO RESET/FORGOTTEN PASSWORD
Step 1 – If you do not remember your password, click on “Reset/Forgot Password” on the upper-right of the screen to open the password reset page.
Step 2 – Enter the email address you used to register your account and then click on “SUBMIT” button.
An email with instructions on how to reset your password or retrieving your username will be sent to the email address you provided. Follow the instructions to change your password.
HOW TO PAY YOUR BILL
Customers can access and pay water bills online. Credit cards and checks are the accepted payment methods. Customers can also create automatic or even scheduled online payments from their bank accounts. For the guests, they can use the “Quick Pay” option to clear bills. In this case, only the billing account number will be required.
Step 1 – Click “QUICK PAY (by Check Only)” to pay your bill if you’re paying using a Check. (You must enter your billing account number before making any payments)
Note that you must log in to your online account before paying your bill. Once you are logged in, you will be able to view account transactions, pay using multiple payment methods and manage your account.