JEA is an abbreviation for Jackson Electric Authority. JEA was founded in 1968 and its headquarters is based in Jacksonville, Florida. It is a community-owned company that deals with electricity and water services. It serves a customer base exceeding 1,000,000 people. The water services include sewer management and recycling. These range of services places JEA among the top ten US public companies. The tariffs and rates are community friendly. The provision and management of services encompass the societal views and preferences. This has made the water and electricity rates remain the lowest in Florida. It is authorized to engage in public utilities by the state laws.
- Website: https://new.jea.com
- Mobile App: Android | iPhone
- Telephone Number: (904) 665-6000
- Headquartered In: Florida
- Founded: 1968 (52 years ago)
- Company's Rating:
JEA’S electricity sources range from hydro, wind, and natural gas. The distribution is both at retail and industrial scales. JEA owns five power generating plants and has more than 745 miles of transmission lines and over 6,700 miles of distribution lines. More than 130 wells provide water for JEA and then distributed to more than 300,000 customers. The company also owns a water-chiller plant. This facility acts as an extra source of revenue for JEA. JEA treats sewer water and then sells it to commercial and industrial customers. The JEA website provides a number of online services to their customers. Customers also receive updates and general notifications concerning the operations of the company. JEA customers can make online payments as well as managing their utility services online. JEA has a payment extension feature to allow customers to pay their bills at a later date.
HOW TO LOGIN
Step 1 – Click here to open the website in a new window and you will see the sign in fields on the left-hand side of the screen.
Step 2 – Enter your Username and your password and then click on the “Sign in” button.
You should have signed in if your details were correct. Click on “Remember my username” checkbox if using your own computer or laptop. Don’t click on the checkbox if you’re using a public computer.
HOW TO RESET/FORGOTTEN PASSWORD
Step 1 – If you have forgotten your username click on “Forgot username?”
Step 2 – Enter your email address, your JEA account number and then click on “Recover Username” button to retrieve your username.
You should receive an email with your username after a few minutes. In case you don’t have access to that email address seek for further assistance from JEA’S customer service.
Step 1 – If you do not remember your password, click “Forgot Password?”
Step 2 – Enter your username you used during registration and then click on “Send Password.”
An email with your password will be sent to the email address you used during registration after a few minutes.
HOW TO PAY YOUR BILL
Step 1 – Click on “PAY YOUR BILL” located on the left side of the screen.
You must first sign in to your jea.com account before paying your bill. JEA allows for online bill payments using credit/debit cards and bank accounts. You can schedule these online payments through AutoPay. Note that credit/ debit cards charge convenience fees while bank accounts charge zero transaction charges. You should receive a notification to confirm the bill payment.