Mountaineer Gas Company is a division of IGS Utilities since 2005. The company distributes natural gas to business and residential customers in West Virginia. Mountaineer Gas Company was initially known as Columbia Gas Company. Mountaineer Gas Company was founded in the year 1957 and its headquarters is based in Charleston, West Virginia. The company is currently the largest distributor of natural gas in West Virginia and has employed approximately five hundred people. It delivers natural gas to more than 220,000 residential and business customers. Mountaineer Gas Company serves forty-nine counties in West Virginia and maintains more than six thousand miles of distribution pipelines.
- Website: http://www.mountaineergasonline.com
- Mobile App: Not Available
- Telephone Number: 1.800.834.2070
- Headquartered In: West Virginia
- Founded: 1957 (67 years ago)
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Company's Rating:
(5 votes, average: 3.60 out of 5)
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Mountaineer Gas Company strives to provide safe, reliable and affordable natural gas to the people living in West Virginia. The company has an excellent customer service to assist customers as well as providing solutions as soon as possible. The gas emergency response team is always fast to react to any gas leaks, natural disasters that damage gas pipelines or other abnormalities. The online platform of Mountaineer Gas provides useful tips on safety as well as efficient use of gas. Customers will also find equipment safety tips to maintain their household equipment safe and reliable including what to do in case you smell gas. You will find information on how to use energy efficiently in the kitchen, attic, bath & laundry and the basement.
HOW TO LOGIN
Step 1 – Click here to open the website in a new window and you will see “Pay Bill” on the right-hand side of the screen. Click on the “arrow” next to “Pay Bill” and then click “Log in to your account” below.
Step 2 – First enter your email address/username and then click on “Continue” button.
If your username is associated with the file account of Mountaineer Gas, you will be prompted to enter your password. You should enter your password and then click Login to access your account. Note that your username or email address will be verified first before you enter your password.
HOW TO RESET/FORGOTTEN PASSWORD
Step 1 – If you do not remember your username, click “Forgot your username” to retrieve your information.
Step 2 – Enter the email address associated with Mountaineer Gas and then click on “Request username” button.
You should receive an email with your username after a few minutes. Seek further assistance from the customer service if you have troubles receiving your username.
HOW TO PAY YOUR BILL
Step 1 – Click on the “Pay Bill” button located on the right-hand side of the screen.
Step 2 – Enter your email address, your account number, the service zip code and then click on the “Next” button.
Ensure the information entered in each field is correct and also include dashes where necessary when typing your account number. You will also find different payment options to choose from. You can use one-time payment, pay by mail, use automatic payments, pay using a credit/ debit card or pay in person by visiting authorized agents. Remember to check the fee charged in each payment method to avoid surprises.
