Virgin Mobile is a provider of wireless communication services. Virgin Mobile USA offers messaging, email, social networking, mobile content, and mobile broadband services to approximately six million customers in the United States. The company was founded in 2001 by Richard Branson in San Francisco, California. The headquarters of Virgin Mobile is based in Kansas City in the state of Missouri. Currently, Virgin Mobile is a division of Sprint Corporation since the year 2009. Therefore, Virgin Mobile has access to the 4G LTE network of Sprint Corporation. Today, Virgin Mobile USA provides wireless services in Hawaii, Puerto Rico and in the contiguous United States through the Sprint’s nationwide EVDO, LTE, CDMA and Sprint Spark networks. Virgin Mobile has employed approximately five hundred people who ensure timely delivery of the company’s services.
- Website: https://www.virginmobileusa.com
- Mobile App: Android | iPhone
- Telephone Number: 1-888-322-1122
- Headquartered In: Missouri
- Founded: 2001 (19 years ago)
- Company's Rating:
Virgin Mobile has launched the Inner Circle Plan that provides customers with unlimited talk, text and data for only $1 for a period of six months when they purchase an iPhone. In addition, customers who join the Inner Circle Plan have access to exclusive perks such as a round-trip ticket to the United Kingdom.
Virgin Mobile has an informational website that ensures their customers are updated with the latest news and offers. You can also shop for Virgin Mobile branded handsets and devices online as well as finding out the locations of the retail partners such as Apple Store, Walmart, Target, etc. and independent dealers across the United States. Furthermore, the top-up cards of Virgin Mobile are available online and in various retail locations nationwide.
Virgin Mobile has great customer support representatives who are quick at answering questions from customers as well as providing solutions to issues raised. The company also has an online platform whereby all customers can chat with each other.
HOW TO LOGIN
Step 1 – Click here to open the website in a new tab and then click “Manage my account” which is located on the upper-right corner of the screen.
Step 2 – Enter your mobile number or account number and enter your account pin, vKey or password and then click on the “LOG IN” button.
Make sure you have entered your details correctly to avoid difficulties logging in to your Virgin Mobile online account.
HOW TO RESET/FORGOTTEN PASSWORD
Step 1 – Click “Forgot Password” if you cannot remember the current password of your Virgin Mobile online account.
Step 2 – Enter your mobile number, select your secret question and type the answer below and then click on the “SUBMIT” button.
Note that you must select the secret question you chose during registration and provide the correct answer in order to proceed further. If all the details you provided are correct, Virgin Mobile will send your pin to you.
HOW TO PAY YOUR BILL
Step 1 – Click “Top-up/Add money to my Prepaid Account” located on the bottom of the screen to make a payment without the need to login.
Step 2 – Enter the mobile number you want to add funds to, choose your preferred payment method and then press “Continue”.
Note that you can either pay with a credit/debit card or a top-up card from Virgin Mobile.